Information We Collect
When you register and use the y10 platform, we collect several categories of information to ensure the services we offer run smoothly and securely for all users in Malaysia.
Account Information: Your full name, date of birth, email address, phone number, and login credentials provided during registration. This information is used to verify your identity and manage your account.
Financial & Payment Information: Details relating to deposits and withdrawals in Malaysian Ringgit (RM), including the payment methods used such as DuitNow or bank transfer. y10 does not directly store your card number or full bank account details — this information is handled by licensed payment providers.
Device & Browser Data: IP address, device type, operating system, web browser type, screen resolution, and other technical information collected automatically when you access the y10 platform.
Usage Data: In-platform activity logs such as pages visited, session duration, actions taken, and game preferences. This data helps us understand how users interact with the platform and improve the overall user experience.
How We Use Your Information
Y10 uses collected information solely for legitimate purposes directly related to platform operations. We do not sell users' personal information to any third party for marketing purposes.
- Verifies user identity and processes new account registrations.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Keeping users informed about account updates, relevant promotions, and policy changes.
- Detecting and preventing fraud, money laundering, or any suspicious activity.
- Complying with legal obligations and regulatory requirements applicable in Malaysia.
- Improving platform performance, resolving technical issues, and enhancing the overall user experience.
- Providing effective customer support when you reach out to our team.
Cookies & Tracking Technologies
The y10 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Used to understand how users interact with the platform, including the most frequently visited pages and session duration. This information is collected in aggregate form and cannot be attributed to any specific individual.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the y10 platform.
Data Storage & Security
Y10 takes appropriate technical and organisational measures to protect users' personal information against unauthorised access, disclosure, alteration, or destruction.
All data transmitted between users' devices and y10's servers is protected using SSL (Secure Socket Layer) encryption. Sensitive information such as passwords is stored in encrypted form and is not readable by our staff.
Users' personal information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Once the retention period has lapsed and there is no longer a legal obligation to hold the data, it will be securely deleted or anonymised.
- Y10's data servers are protected by a multi-layered security system, including firewalls and round-the-clock monitoring.
- Internal access to users' personal information is restricted to staff on a need-to-know basis only.
- Security audits are conducted on a regular basis to identify and address any system vulnerabilities.
Your Rights as a User
As a y10 user in Malaysia, you have certain rights regarding your personal information. We respect these rights and will process any related requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about your account. Requests can be submitted by emailing our support team.
If the information we hold is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact support to update your profile information.
You may request the deletion of your account and personal information, subject to legal obligations that require us to retain certain records for a specified period.
Data Sharing & Policy Updates
Third-Party Sharing
Y10 does not share users' personal information with third parties for marketing purposes without your consent. However, we may share information where necessary with:
- Licensed payment service providers for the secure processing of financial transactions in MYR.
- Regulatory authorities or law enforcement agencies in Malaysia where required by law or court order.
- Technical service providers who assist us in operating and improving the platform, subject to strict confidentiality agreements.
Changes to This Policy
Y10 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or new legal requirements. When material changes are made, we will notify users via in-platform notifications or by email to the registered address. The updated effective date will be stated at the top of this page. Continued use of the y10 platform after such changes are published constitutes acceptance of the revised policy.
For any enquiries regarding this privacy policy or to submit a request relating to your data rights, please contact the y10 team via email at [email protected]. You may also refer to the FAQ for more information.
Questions About Your Data?
The y10 support team is ready to assist with any questions about your privacy and data protection. You can also visit the FAQ page for more detailed information.
FAQ Log In to Account