Y10's Commitment to Responsible Gaming
At y10, we believe online entertainment should bring enjoyment, not stress. Our platform is built to provide a fun environment, but we also recognise that a small number of users may need extra support to keep their gaming activity within healthy boundaries.
Our commitment to responsible gaming goes beyond words — it's built into how we run the platform. y10 equips all users with self-exclusion tools, trains our support team to identify users who may need help, and works with professional resources for those requiring further support.
Remember: sports betting and casino games are a form of entertainment, not a way to earn income or solve financial problems. Always play within your means.
Recognise the Signs of At-Risk Behaviour
Spotting the early warning signs is a crucial first step. If you or someone you know is showing any of the following signs, it's time to take action:
- Spending more than you can afford to lose
- Borrowing money to gamble
- Neglecting bills or financial responsibilities
- Continuously chasing losses
- Feeling uneasy or irritable when not playing
- Lying to family members about time or money spent on gaming
- Neglecting work, family, or other hobbies because of gaming
- Using gaming as an escape from problems or stress
How to Set Time and Budget Limits
Setting clear limits before you start playing is a best practice we encourage for all y10 users. Here are some practical guidelines:
Budget Limit: Decide how much you're comfortable losing entirely before you start a session. Think of it as the cost of entertainment — no different from buying a movie ticket or dining out. Never go beyond this limit, even when you're on a winning streak.
Time Limit: Set fixed play sessions and stick to them. Use reminders or alarms to alert you when your time is up, and take regular breaks — especially during longer sessions.
Loss Limit: Set a daily or weekly loss limit you're comfortable with, and stop playing once you reach it — without trying to chase back what you've lost in the same session.
Self-Control Tools on the y10 Platform
Y10 offers several self-control tools that users can activate at any time. These features are designed to help you stay in control of your gaming activity.
Users can set daily, weekly, or monthly deposit limits on their accounts. These limits prevent you from depositing more than your chosen amount within a given period, helping you manage your gaming budget more effectively.
If you feel like you need a break from gaming, you can activate a cooling-off period lasting a few days or weeks. During this time, logging into your account for gaming purposes will be temporarily blocked.
For users who wish to stop playing for an extended period, the self-exclusion feature allows you to fully block your account. Contact the y10 support team by email to activate this option.
Minor Protection
Y10 has a strict policy on the protection of minors. Our platform is only accessible to individuals aged 18 and above. We carry out an age verification process during registration and reserve the right to request identity verification documents at any time.
If you are a parent or guardian concerned about a child's access to online gambling platforms, we recommend taking the following steps:
- Make sure your account password is not accessible to children or unauthorised individuals.
- Use parental control software on shared devices to block access to gambling websites.
- Have open conversations with teenagers about the risks of gambling as part of their financial education and personal responsibility.
- Always log out of your y10 account when you're done using it on a shared device.
If you suspect that a minor has accessed the y10 platform, please contact our support team immediately at [email protected].
Life Balance & Professional Support
Healthy gaming means it doesn't interfere with other areas of your life. Make sure your gaming activity isn't taking time away from family, friends, work, or other meaningful hobbies.
Signs that your life balance may be affected include: feeling guilty after playing, losing sleep over thoughts of the game, neglecting meals or daily routines, or frequently arguing with loved ones about your gaming habits.
If you or someone you know needs professional help with gambling addiction, we encourage you to reach out for support. In Malaysia, there are several helplines and resources available:
- Talian Kasih: 15999 — Malaysia's national social helpline
- Institut Kesihatan Mental (INMIND): Providing mental health support services
- Government Clinics & Hospitals: Free counselling services available
You don't have to face this alone. Seeking help is a sign of strength, not weakness. The y10 team is also here to listen — reach us by email at [email protected] if you need guidance on the self-control options available.
Play Smart, Enjoy Every Moment
If you have questions about our self-exclusion tools or need assistance, the y10 support team is here to help. Visit our FAQ page or log in to manage your account settings.
FAQ Manage Account Settings